quarta-feira, 2 de novembro de 2011

The Truth About Abs: How To Make $1,000,000 Per Month with Digital Products


The Truth About Abs: How To Make $1,000,000 Per Month with Digital Products (Plus: Noah Kagan results)

Six-pack abs sell. (Photo: San Diego Shooter)
Once or twice in the past, I have referred “someone” who has earned $5,000,000-$10,000,000 per year with e-books and cross promotion.
For that, I should apologize, as it’s not accurate: his numbers are now closer to $1,000,000 per month, and “e-book” doesn’t begin to explain what he does. That someone is named Mike Geary. He prefers to keep a low profile, skiing powder and refining his “muse,” or automated business, to a precise science. From strategic customer service in Germany, to testing for trending, it’s all piece of a well-planned puzzle and well-oiled machine.
For the first time, this post will explain how he built his business, some of the key lessons learned, and common mistakes with digital products.
As you read, keep in mind two things:
- He is, without a doubt, considered one of the smartest online marketers and traffic buyers (a key differentiator) in the world.
- He started off knowing nothing and got there through intelligent testing.
As Thomas J. Watson, founder of IBM, is famous for saying: “Nothing happens until someone sells something.” Planning is valuable, but–long-term–it’s your ability to improvise and adjust that makes the difference.
Enjoy…

Enter Mike Geary

Can you describe your muse?
My “muse” (i.e. business) is composed of three main components:
  1. I sell a fitness information product called “The Truth about Six-Pack Abs,” which has sold more than 500,000 copies since 2005.
  2. I publish a fitness and health newsletter to about 680,000 subscribers (with subscribers in almost every country), and have built a large content based website that goes along with this fitness newsletter.
  3. I act as a media buyer, purchasing large amounts of traffic (mostly in the fitness/nutrition niche) that I funnel to a few select partners. This allows me to become integrated into several other large fitness and nutrition businesses (they promote my product extensively on their backend) since I act as a very large source of their overall traffic.
What is the website for your muse?
My main website, which has the sales process for my “Truth About Six Pack Abs” product, is: www.TruthAboutAbs.com
[Click here to see an affiliate landing page, click here to see the standard non-affiliate/PPC landing page]
How much revenue is your muse currently generating per month (on average)?
The business as a whole (all three components listed above) generates just shy of $1 million in revenue per month. Total revenue for last year was approximately $11 million.
While the financial freedom that this business has created has been amazing, it’s also been very rewarding to receive thousands of emails in our support center from customers who have literally changed their lives with the help of my fitness advice. I still get chills when I read a glowing email from a customer that has lost 100 lbs with my program, totally changed their confidence and energy, and just overall changed their life! So cool.
To get to this monthly revenue number, how long did it take after the idea struck?
To be honest, I was a little slow in learning marketing and building the business, so it took me about five years to get to those numbers. About two years into this venture, I was finally making about $50,000 per year with the online business. As I explained above, growth exploded once I quit my corporate job, and my earnings increased about 10x the following year. Growth in following years went to $3.6 million, then $6 million, and finally $11 million in annual revenue.
How did you decide on “Truth About Abs”?
It was simple really… A mentor told me to follow what I’m most passionate about, and that passion was fitness and nutrition. I can talk all day long about fitness and nutrition, so why not do what I love?
I initially bought an information product that was about $300 (a big investment for me at the time) from a marketer named Ryan Lee. The product was all about teaching fitness professionals how to build a more successful business, particularly online. To this day, I still give Ryan credit for being the guy that got me into this career and changed my life. Thanks, Ryan! [Ed: The product Mike is referring to is no longer available. For those interested, this course covers similar content.]
As I studied Ryan’s course, I thought about my ideas for a potential information product. Working as a personal trainer, I knew that about 90% of the questions I got from clients were always about “six pack abs” or getting a flatter stomach. I also knew that there was a load of crap out there on the internet and on TV infomercials for all sorts of garbage like ab machines, belts, and worthless pills. Finally, I’d seen a ton of bad exercise advice floating around online. That was where my initial idea for “The Truth about Six-Pack Abs” came from. Little did I know that the idea would eventually become such a phenomenal success!
What ideas did you consider but reject, and why?
As crazy as it sounds, “The Truth about Six Pack Abs” was my very first idea, and it’s been the product I’ve continued to focus on throughout the years. I haven’t strayed into other businesses or distracted myself from the product that I knew would be a best-seller. I wanted to keep my focus on one main product. With that said, I do have a couple other products that sell okay, such as my skiing fitness product (AvalancheSkiTraining.com), which I produced solely because it was a labor of love. But to this day, the “Truth about Abs” product remains my bread and butter.
How did you get started? What ultimately lead you to your current lifestyle?
I started my internet business in 2004 because I had become fed up with the time and freedom constraints that came with my old 9-5 corporate lifestyle. My main goals in designing my “new life” were:
  1. To build more time freedom into my life. I desperately wanted to design my new life with much more free time to enjoy my hobbies, friends, and family. This “time freedom” was actually a higher priority for me than the financial rewards of starting a web-based business. And this may sound funny, but I also had a goal to eventually NEVER have to wake up to an alarm again (aside from traveling). I despise waking up to an alarm!
  2. The ability to travel as much as I wanted, to anywhere in the world, with no financial or time constraints.
  3. More financial security for myself and my family.
When I set these goals back in 2004, I was basically working three jobs. I worked an engineering consulting job from 9-5 at an office. I also worked 15-20 extra hours per week as a personal trainer at a local gym, and I was attempting to build my online fitness business.
From 2004 to 2006, I made consistent but SLOW progress on my internet business. By the end of 2006, the internet business was making just as much money as my corporate job. I quit my corporate job in January 2007, and never looked back. Quitting my job at that critical point in time was the best decision I could have made as that freed up the time I needed to dedicate solely to my internet business, which started to boom in the months that followed.
Within another year, my internet business grew into a 7-figure annual business and, eventually, an 8-figure annual business in revenue.
It may have taken a few years to achieve, but I eventually successfully reached all three of those goals… time freedom, ability to travel anywhere/anytime, and financial freedom. Oh, and — except for when making flights — I haven’t had to wake up to an alarm clock in over four years now!
What does your daily/weekly routine look like? Where do you live and what does your lifestyle look like?
It has really been a dream come true. After I quit my corporate job in 2007, I moved to the mountains of Colorado and skied almost every day that next winter. I don’t ski every day anymore in the winter (I’m more picky about the ski conditions now), but I never ever miss a powder day. For those who aren’t hard core skiers: a powder day is like the holy grail of skiing. If you love skiing, you never want to miss a powder day!
In the summer, I do a lot of hiking, mountain biking, and other outdoor fun. And because of my time freedom, friends and family can come out to visit me anytime in Colorado, so I love to host friends and act as a tour guide.
As for traveling, my girlfriend and I now travel at least 10-15 days every month. We’ve traveled to dozens of countries and done all sorts of fun stuff, like heli-skiing in Chile, ATVing and ziplining in Costa Rica, dry suit scuba diving in the Silfra Ravine in Iceland, and tropical scuba diving throughout the Carribean. We’ve also traveled extensively throughout Mexico, Central America, South America, and lots of islands! We plan to do more traveling through Europe and Asia soon.
When I travel, I still work on my business about 1-2 hours per day. That’s what I’ve decided personally is a good schedule to allow me to enjoy traveling and still keep up with my business. When I’m not traveling, I basically allow myself complete freedom of schedule. Some days I’ll feel like I’m “in the zone” and just work all day long, maybe 10-12 hours or more. Other days, I might only work two hours and enjoy the rest of the time doing fun outdoorsy stuff, going to a nice dinner, or golfing with friends.
What were some of the main tipping points or”A-ha!” moments? How did they come about?
In the very beginning, I had this foolish idea in my head that this flood of people would automatically rush to my website, buy my product, and I’d be a millionaire within months. Reality struck when I had a whopping 5 visitors to my site in the first month. At the time, I didn’t understand that you actually have to DRIVE traffic to your site, as people won’t just magically find you.
After about six weeks of having my site “live” and still having yet to make a single sale, I started to get discouraged and thought that this whole internet marketing thing just didn’t work. Then I had a tipping point: I got my first sale! But when I looked at the details of the sale, I noticed that the buyer was one of my mom’s good friends. I had to laugh, but at the same time, it gave me the motivation to push forward, as I saw that the website could make sales if I just produced traffic.
The next tipping point came about 18 months later when I started playing with Google Adwords, and learning how to purposely drive traffic instead of just hoping people would find the site. I’m very technically minded, and Adwords is a numbers game, so that fascinated me. Within a couple months, I started learning how to split test ads, find what converted best for my site, and get massive amounts of traffic for reasonable prices (at least reasonable enough to break even, or make a small profit on the front end). Running a massive amount of traffic on Adwords and doing lots of testing taught me how to buy traffic in other places too, beyond Google’s network.
Another big tipping point came in early 2007, when I finally put my product on the affiliate network, Clickbank. The biggest thing that I did was set my affiliate program apart from the crowd. Here’s how…
At the time, I noticed that most vendors on the Clickbank marketplace were only paying affiliates 35-50% commissions. Even the highest paying vendors were paying 55% to 60% commissions max. To some, that might seem very generous. But at the same time, we’re selling digital products, so we don’t have as many overhead costs as with a physical product and can be more generous.
I decided to be OVERLY generous with affiliates and truly set myself apart from the crowd. Instead of the normal 35-60% commissions, I set my commissions at 75% (which is the maximum percentage you can pay to affiliates in Clickbank). Immediately, this made my product more lucrative for most affiliates than other products that were paying lower commissions. I had hundreds of affiliates shift their traffic to my site instead of some of my competitors. Within a couple months, I jumped up to one of the best selling products on the entire Clickbank marketplace, out of more than 10,000 products.
Within 6-12 months, most other top selling Clickbank vendors followed suit and switched to 75% payouts. Currently, as a vendor (product creator), if you pay affiliates any less than 75% (as that’s now the standard), it’s very hard to be competitive, because most affiliates will only promote products that pay 75% commissions.
Some vendors still have the wrong mindset and can’t stand the idea of the affiliate making more per sale than they make as the creator of their own product. That’s foolish, however, because the math is simple: would you rather get 10 sales and make $30 per sale ($300), or get 1,000 sales at $10 per sale ($10,000)? Better yet, how about 500,000 sales at only $2 per sale in profit ($1,000,000)? The answer should be obvious. The more generous you can be with affiliates and other business partners, the more sales VOLUME they can send you, especially if they’re buying traffic and incurring that cost. Plus, there’s more backend revenue potential with a higher volume of customers.
The above was a huge takeaway for me, and it led to the development of two priorities that are still at the heart of my business today:
  1. Treat my customers like gold. Without happy customers, any business will eventually die. I wanted people to get RESULTS! I don’t just want to sell them some fad or gimmick that doesn’t work.
  2. Treat my affiliates (and other business partners) like gold. Going above and beyond while being overly generous with business partners and affiliates effectively jumpstarted my business success. In fact, in additon to being one of the first vendors to pay affiliates 75% commissions, I was also one of the first vendors on the Clickbank marketplace that started to reward affiliates that sent over a certain number of sales each month with bonuses up to 85% or even 90% commissions. The additional percentage points had to be paid manually at the end of the month as a bonus.
What resources or tools did you find most helpful when you were getting started?
I remember buying lots of low priced marketing e-books about search engine optimization (SEO) and pay-per-click (PPC marketing). Those e-books that I bought 5-6 years ago are mostly outdated now, given the techniques change so rapidly. Regardless, the benefit was that I learned how to use both SEO and PPC and stumbled onto new discoveries as I worked with both.
What were your biggest mistakes, or biggest wastes of time/money?
A couple that I can think of right off the top of my head…
I got approached once to buy an “email drop” in a list that supposedly had 5 million names. The list was apparently built through credit card surveys or something like that. I think it only cost $600 to run an ad to this list, so I thought it HAD to be a winner, and I tested it. I ended up getting 1 sale ($40) from that $600 test. Even with a list of 5 million names, that list was basically worthless since there was no relationship, and it had been built solely from credit card surveys. Compare that to a JV (joint venture) partner who has a great relationship with their list. We’ve had some affiliates get hundreds of sales from relatively small lists of maybe 10,000 emails.
I know that buying “email drops” can sometimes work (and I’ve made other successful ad buys in newsletters), but you have to know exactly how the list was built, if it’s maintained regularly, and if it has a loyal following. Otherwise, it could be a garbage list.
Another failed test was a direct mail postcard we tested. The whole campaign cost me about $30,000 to implement (postage costs, postcard creation costs, copywriting, list rental, etc). It seemed like a viable test as I had friends that had moderate success with direct mail pieces before. The postcard tried to get the user to go to a website from the postcard and purchase our fitness product. It backfired big time, as we only made back about $3,000 out of the $30,000 investment in the test. A 90% loss to the tune of $27k… No fun.
Now, I’m not saying that a postcard-to-website sales process can’t work. However, in our example, we obviously had a big missing link to the puzzle and it just didn’t produce sales. I think it’s a trickier process than someone who’s  coming to your site after clicking on a PPC ad or banner ad.
What have been your key marketing and/or manufacturing lessons learned?
I haven’t manufactured any products, so I can’t comment on that. As for marketing, my biggest lessons (as mentioned above) were being overly generous with affiliates and paying them every possible penny that I could. This is the only way to be competitive with affiliates: to be the business with the biggest payout to them. Even if you have to pay affiliates 100% of your front end revenue, at least you know that you obtained those customers without incurring a loss (which doesn’t happen with every type of advertising), and now you have the opportunity to build a long term relationship with those customers and sell them your other products in the future.
Another key marketing lesson I learned is that when buying traffic, be prepared to not make any profit on the front end. Sometimes, in order to compete with other advertisers, you need to be willing to take a small loss on your advertising spend in order to bring in lots of customers. You just need to be careful to know your backend numbers (average future revenue amount per customer) well enough to ensure that your front-end losses aren’t so steep that you can’t make back the advertising loss after a certain period of time.
Any key PR wins? Media, well-known users, or company partnerships, etc.? How did they happen?
I’ve had various radio interviews, and had content picked up by popular websites, blogs, etc. However, some of my best relationships have been companies that I’ve partnered with on media buying (think AOL, MSN, etc.) Spending a boatload of money with certain big companies, and building a long term relationship with them by advertising for years has resulted in special deals for cheaper traffic. If you think about it from the publisher’s perspective, it helps to save them administrative costs by dealing with fewer advertisers, so sometimes I’ve been able to get better deals by agreeing to large contracts upfront. Another advertiser might only buy 1-2 ads, instead of the 50 ad placements that I would buy.
Where did you register your domain (URL)?
Where did you decide to host your domain?
I host with a company called Rackco. It was just a referral from a friend at the time, but I’ve stuck with them for years.
If you used a web designer, where did you find them?
The only thing I had “designed” was my cartoon based header graphics. Again, this was simply a referral from a friend, and the guy I used was a talented cartoon designer named Vince Palko. I’ve also heard that 99designs is a great place to get designs.
Do you have any employees?
I have customer service representatives in a few different countries and major markets. Specifically, I have one person in France, one Swiss for German translation help, an English-language affiliate support rep in Trinidad (he also handles Spanish translation), and one German-based woman who handles German affiliates. Finally, I have a webmaster who helps with site maintenance.
If you were to do it all over again, what would you do differently?
Nothing. I’ve learned so much, even from my mistakes, and everything has happened for a reason.
What are some common mistakes when buying media/traffic?
The most common mistake is not letting enough traffic flow to see true trends. Some people shut down their campaigns after only a couple hundred clicks thinking that it won’t be profitable, but they haven’t let it run long enough to see for sure. For example, a newbie might shut down their campaign after only 500 clicks and 1 sale. But what if they would have made 3 sales in the next 500 clicks, for a total of 4 sales in 1,000 clicks? Data can be pretty variable when you’re still under 1,000 clicks. I generally test an ad for at least a couple thousand clicks. However, keep in mind that I deal mostly with the fitness and nutrition niches and they require high volumes of clicks to see true data.
Another big mistake is not split testing enough variations of ads. Many advertisers give up on losing campaigns after testing only a couple ad creatives. However, I’ve found that simple modifications — such as a one word variation in a headline or a slightly different image or background color — can be the difference between a losing campaign and a profitable campaign. In some instances, I’ve used the exact same ad text combined with slightly different pictures and seen DOUBLE the click-through rate (CTR).
The last mistake is also very common: most advertisers aren’t willing to lose money to find what works. I EXPECT to lose money the first time I test a campaign. Then I tweak the ad copy, offer, etc. based on our testing results, and we see if we can restart the campaign a second time and make it profitable based on what we learned [i.e. what lost the least money, etc.] For example, if I do a $10,000 traffic buy test on a new website that we haven’t worked with before, we’ll usually only make back maybe $6,000 to $7,000 for a net loss of about $3,000. But we also usually learn that one of our ad variations performed MUCH better than the others, and we can work with that specific ad from that point forward and possibly negotiate lower rates. Sometimes we find that the numbers are too far off to work in the future, so we just decide to cut all ties with that particular website and not buy traffic from them again if they can’t offer lower rates.
Any tips for Facebook media buying? Common wastes of money or newbie screwups?
The three mistakes that I listed in the previous question apply to buying Facebook traffic, as well. I’ve found that the most important aspect of Facebook ads is the image, so it’s necessary to test at least 6-10 variations of images for each ad. The image attracts the eyeballs first, then your headline needs to finish the job and get the person to click your ad. One thing I’ve found is that images that have done well for ads on other sites may not always be effective on Facebook. Each site is unique with its style, colors, and layout, and I’ve been surprised by some images that work well on Facebook and others that don’t.
One common mistake I’ve seen with people buying ads on Facebook is paying WAY too much per click. In my experience, you almost NEVER need to pay the recommended bid amount that Facebook displays when you set up your ad. For example, I’ve set up ads where the recommended bid amount was $1.12 per click. I’d bid $0.30 cents instead, and would still be able to get large amounts of traffic (assuming that I was able to get a high enough click through rate on the ad). In order to pay a lot less than the recommended bid price per click, you need to get an above average click through rate, so it takes good ad copy, good images, and the right targeting.
If you had $5K to start media buying, what would you do right now, assuming all sites/platforms (e.g. AdWords) were available to you?
The best quality and cheapest traffic is available on Google’s content network. That’s easier said than done, as Google is currently very picky about what offers they will allow to run. In certain industries, it’s not even worth trying anymore, because Google won’t allow some types of websites to advertise at all. But if you are advertising in an industry that Google still accepts, the content network is wide open, and it’s the cheapest source of quality traffic available in most cases. It’s also one of the highest volume traffic sources available (along with Facebook), but in some industries, the Google content network can be easier to advertise profitably compared to Facebook.
Sometimes you’ll hear marketing “gurus” say that the search network is better quality traffic than the content network. This is false, as it’s industry specific. In my case, I spent over $5 million advertising on Google over the years with fitness and nutrition products, and I can say without a doubt that content network traffic is MUCH cheaper than search traffic, and converts even higher than search traffic in many cases.
What would you do if you had $20K to start media buying?
At this spend level, you can do test campaigns on nearly any major website, as most major sites require test campaigns of around $5k to $10k minimum to get started. We’re talking about big news websites, politics sites, weather sites, and major sites like Yahoo, MSN, and AOL. From my experience with media buying, testing is all that matters as it’s hard to compare CPM rates from one site to another, since placement locations, sizes, etc. are all different. For instance, I’ve had CPM campaigns that were profitable on some sites at super high rates of $6.00 CPM or more, and on other sites, a price as low as $0.50 CPM resulted in a loss. You never know how an individual site will perform until you test.
The usual steps for a media buy on a large site are:
  1. Run $5-10k test campaign (most times, initial test loses money). Smaller sites accept much lower test amounts.
  2. Optimize the ads that performed best and delete the ads that performed worst.
  3. Negotiate a lower CPM rate if the publisher can go any lower (sometimes they can, and sometimes they can’t go lower — depends what other advertisers are paying on average and how much inventory they have available).
  4. Re-launch campaign when you’re confident that you will be able to profit.
What are your recommendations for developing information products?
Sell the customers what they want, but give them what they NEED. In my market, what people want are six-pack abs exercises. But that’s not what I give them, because that’s not what they need. They need the right nutrition, the right full body training program, and the right mindset to be dedicated to their goal. Basically, I sell six pack abs, but I teach them how to live healthier and adopt a fitness lifestyle in order to lower their body fat for life.
What have you learned about price points?
It’s been really interesting to see some of the testing for pricing. We’ve tested price points for various fitness info products at $29.95, $39.95, $47.00, $67.00, $77.00, $79.00, and $97.00. I’ve found a sweet spot in the $47.00 price point for most online fitness info products that seems to maximize front end revenue and the total number of customers. Lower price points can sometimes bring in more customers on the front end, but the backend marketing plan needs to be solid in order to make up for the lower price (especially if you’re buying traffic and need that front-end revenue to come close to break even on your ad buys).
How have you tried to minimize requests for refunds?
Truthfully, I’ve just focused on producing a great quality product, which goes a long way to reduce refunds. I know that some people are dishonest and will request refunds even though they liked the product. But I feel that, overall, most people are honest and won’t take advantage of someone on purpose.
A surprisingly common scenario for requesting a refund is when people don’t understand that the program is downloadable, even though it’s spelled out on the site. They think they’re getting something in the mail, then request a refund when they don’t. It’s best to be as clear as possible to make sure people understand that this is a downloadable program. This can prevent loads of customer service requests from confused customers. Of course, if you sell a physical product, this isn’t a problem, though shipping and delivery time may be more of an issue.
How do you test for your content pages?
At this point, it’s fairly easy to test the interest in content pages. I simply come up with an idea, prepare the article, and send it to my email list of about 680,000 readers. The open rates of the email give a good representation of how interesting that topic (email subject line) was to most people.
Also, on each content page, I have the social media sharing buttons (Facebook, Twitter, and Stumbleupon). I can guage how much people like a particular topic based on how much social media sharing occurs. I have some pages with over 40,000 Facebook likes and others with only a couple dozen likes.
Best and worst performers? Most unexpected winners or losers?
My best content pages are typically topics that surprise or shock people in some way, or clear up a confusing topic. Take note of the amount of Facebook likes, tweets, etc. on some of these pages below:
Successful example #1: “Are Whole Eggs or Egg Whites Better for You?
In this article, I surprise people with my arguments as to why egg yolks are actually the healthiest part of the egg, and anybody eating only egg whites is making a foolish decision. This is a great example of the type of information that goes against the grain and shows how people have been misinformed by the media.
Successful example #2: “The Salad Dressing You Should NEVER Eat.”
This is another good example of a content page that shocks people. Before reading this article, a lot of people had no idea that most salad dressings at the grocery store are a health disaster, full of additives like corn syrup, unhealthy soybean and canola oils, etc. People want to share articles like this.
This is another article that shocks most people, as it teaches them about a rather unknown chemical that they might be exposed to in canned foods and plastics. These types of surprising articles help people to want to share the article with their friends to help protect their health.
And now for an example of a content page that didn’t seem to work that well:
You can see this page got less than 100 Facebook likes, compared to the examples above that have thousands, or even tens of thousands of “likes.” What’s the difference? Well, I think the main difference is that kale is just not a “sexy” topic. People already know that kale is good for you, so there’s nothing shocking in this article. Compare that to the egg yolks article, where most people think egg yolks are horrible for you, and I give an argument to show why that’s wrong. It’s more shocking and therefore something people want to share with friends.
Most common mistakes and/or easy fixes for content pages?
Assuming the content is interesting and well-written, one mistake I see is that people don’t always make it easy for people to share things on their website. For example, they might just have a Facebook like button at the top of the page, but not the bottom. I like to have sharing buttons at the top and the bottom so that people see the buttons right as they finish the article. I think it’s important to have the social media buttons at the top of the page too so that people see that the page has social proof and is popular right at the beginning.
I also think some site owners can use too many sharing buttons, even more than a dozen total. I like to use the “Big 3″ (Facebook, Twitter, and Stumbleupon) to keep things uncluttered.
What’s next for you?
Honestly, I just want to continue simplifying my business more and more as time goes on.
I have plans for a couple new small projects, one of which is an upcoming healthy fat-burning recipe book that I’m working on with a co-author. Other than that, one of my main goals is to maintain my current lifestyle without getting bogged down by too many business projects. I want to continue pumping out great fitness and nutrition content that helps my readers live healthier lives.
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Odds and Ends: Noah Kagan competition results
Thank you so much to everyone who participated in Noah Kagan’s contest! For those who haven’t read his post, Noah made a simple offer: The reader who generated the most profit in two weeks with their new business or product would win $1,000 of AppSumo credit and RT airfare for a romantic candlelit taco dinner in Austin, Texas.
We had some truly amazing entries, and ended up having to split the prizes. Here were the results:
WINNER: Tom from RaceCrowds.com, who made $600 profit in 4 days. Tom ran a sale on his site over the weekend, using many of the tips Noah suggested in the post:
“I basically did a Motorsports version of AppSumo. I did a 50/50 split with my promotional partner and Chompon takes 10%.
Stats from Chompon.com
Total Views: 981
Total Shares: 23
Total Purchases: 6
Total Revenue: $1,350.00″
Runner-ups: Adam Nolan and Russell Ruffino from ultimatesalesfunnel.net. These two made $17,867.64 in profit… “WTF?!” Yes, they did. However, according to the rules in the post, each competing business/product had to be brand new. Their product, while new, was created four days before the contest was announced. Either way: BIG congrats, guys!
All entrants: For everyone who made an attempt at starting up their million dollar business: Be sure to check your inbox for complimentary credit to AppSumo :)

Carmine Gallo: First interview, by Bob Morris



Carmine Gallo
Carmine Gallo is the communications coach for the world’s most admired brands. He transforms executives into extraordinary presenters—working directly with the companies that touch your life every day. A former anchor and correspondent for CNN and CBS, he works directly with the world’s top business leaders to help them craft compelling messages, tell inspiring stories and share their innovative ideas with a global audience. Gallo is also a popular keynote speaker who delivers presentations to worldwide audiences. 

He  writes leadership and communications columns for several media outlets including Forbes.com.
Gallo has also written several bestselling and award-winning books including The Innovation Secrets of Steve Jobs: Insanely Different Principles for Breakthrough Success that is the winner of an Axiom award for one of the top three best business books of 2011. The Presentation Secrets of Steve Jobs: How to Be Insanely Great in Front of Any Audience has become an international bestseller and has been translated into 14 languages. Carmine’s latest book, The Power of foursquare: 7 Innovative Ways to Get Your Customers to Check In Wherever They Are, reveals how innovative businesses around the world are leveraging new mobile marketing tools to attract new customers, engage current customers, and extend their brand story to an entirely new audience of consumers.
Carmine Gallo is passionate about helping others tell their own stories.
*     *     *
Morris: Before discussing The Power of foursquare, a few general questions. First, who has had the great influence on your personal growth? Please explain.
Gallo: Several leaders who I have the pleasure of either meeting in person or writing about in my books. They include Starbucks founder Howard Schultz, Zappos CEO Tony Hsieh, and, of course, the late Steve Jobs.
Morris: The greatest impact on your professional development?
Gallo: My clients. I learn just as much from them as they learn from me. I learn something every day whether it’s working with Intel, HP, Chevron, and others.
Morris: Was there a turning point (if not an epiphany) years ago that set you on the career course you continue to follow today?
Gallo: Yes, I remember it vividly. I was working for a national television network at the time and for a boss who didn’t have anyone’s respect. He failed to inspire and, as a result, created a culture of fear, distrust, and discouragement. I vowed two things. First, never to work for someone like that again (which is why I now work for myself!) and second, to commit myself to learning and teaching others how to be more effective and inspiring leaders and communicators.
Morris: When and why did you develop such a strong interest in the art and science of effective communication?
Gallo: It started in college at UCLA. I was fascinated by great speakers. I would visit the library and read “Vital Speeches,” a publication that compiled the most important contemporary speeches of our day. I took a course in the rhetoric of Franklin Roosevelt. I recall being mesmerized by Ronald Reagan and Mario Cuomo. I began to think, what made them such great communicators and, more important, what techniques can the rest of us adopt?
Morris: In your opinion, who are the greatest communicators throughout history? Please explain your reasons for each selection.
Gallo: First, Winston Churchill. Remember when Churchill entered office as the British Prime Minister most of the population was ready to negotiate with Hitler and the Nazis. Churchill gave a string of speeches and, by the time he was finished, public opinion had completely turned around in favor of going to war with Germany. And there you have it. The power of his words changed the destiny of the world.
Ronald Reagan. America was in the doldrums when Reagan entered office. They were discouraged and had lost hope. Reagan restored hope with his stirring words and optimistic personality. Optimism was the secret behind his charisma.
Steve Jobs. Steve Jobs was the world’s greatest corporate storyteller. He transformed the art of presentation and turned presentations into a theatrical event. He brought out the best in us by appealing to our emotions and our dreams rather than simply trying to “sell” us stuff as the vast majority of companies do. He was also a gifted writer. His 2005 commencement speech at Stanford was one of the most stirring speeches I’ve ever read.


Morris: However different great communicators may be in most other respects, what do all of them share in common?
Gallo: They inspire us. Inspiration means “to elicit a fervent enthusiasm.” Just as Churchill inspired, so did Steve Jobs. Completely different causes and audiences, of course, but inspiration is the common theme. 


Morris:  Research studies indicate that people have a greater fear of public speaking than they do of dying. Why?
Gallo: I question that research. I’d rather be talking about the person in the casket than being the person in the casket. But I understand. It’s a very common fear and I see it even in top executives who are worth millions of dollars. It’s natural because as primitive man evolved, it was important than man be included in groups. So the “fight or flight response” kicks in when you are afraid of not getting a group’s approval. It can be very debilitating. Don’t try to eliminate it, but control it instead. Find ways of taking the attention off you and put it on your audience. For example, ask a question every now and solicit responses. It also helps to practice a lot because it helps with confidence.
Morris: What are the most common mistakes that people make when speaking to a large audience?
Gallo: Boring the heck out of them. Putting them to sleep. The brain is not programmed to pay attention to boring things. It must be stimulated by the way someone speaks, the words they use, and the visuals they display.
Morris: When speaking to an audience of strangers, does it tend to be more difficult, less difficult, or about the same as when speaking to an audience in which most of them are familiar? Why?
Gallo: I find that people are much more nervous about speaking in front of their peers—or their boss—then they are about speaking to strangers. I think it has something to do with the fact that strangers will come and go but your boss will be in your face every day. It adds a layer of pressure, no doubt.
Morris: Now please shift your attention to The Power of foursquare. When and why did you decide to write it?
Gallo: I had the idea in the summer of 2010 when foursquare was really booming as the hot new social media tool. I heard these great stories from small and large businesses that were using foursquare to reach the mobile customer and completely reinventing their business by doing so. I love inspiring stories so I decided to pursue it.
Morris: Were there any head-snapping revelations while accumulating the material for the manuscript? Please explain.
Gallo: One restaurant owner in Milwaukee, Wisconsin, told me that he had generated more buzz in the community in 18 months on social media (Twitter, Facebook, and foursquare) than his closest competitor had achieved in ten years. Social media saved his restaurant (AJ Bombers). He credits foursquare with at least 30 to 50% of his social media success.
Morris: To what extent (if any) does the book in final form differ from the one you originally envisioned?
Gallo: Well, I knew that there had to be principles used by successful brands — principles that could be used as lessons for the rest of us. I didn’t know how many principles I would end up with after I interviewed business owners. I came up with seven and my wife turned to me and said, “Checkin” has 7 letters. So we used CHECKIN as an acronym to outline the 7 principles. It works quite well. We cover everything from how to use foursquare to connect with your brand’s unique voice, how to use foursquare to attract, reward, and engage your customers in ways that were never possible. I also did not originally intend to write a special section titled, 10 pitfalls to avoid. But some brands were doing such an awful job of using social media, it had to be addressed.
Morris: For those who have not as yet read the book, please explain (a) what foursquare is and (b) what it makes possible.
Gallo: foursquare is a relatively new (two years old) mobile social media app that lets users check in to places and share those locations with their friends. There’s a gaming aspect to it. Users earn points, badges and special recognition for checking in. It unlocks your city and makes your world a more interesting place. For businesses, it can help attract new customers, reward loyal ones and engage everyone on a much deeper level than a simple web site. Businesses of any type and any size can—for free—use foursquare to create special rewards, promotions and incentives for their customers to “check in.” There are well over 10 million users on the platform that is growing by about 35,000 new users every day. People are checking in from every city in every country in the world.
Morris: How can a company become involved?
Gallo: The first step is to visit foursquare.com and “claim your venue.” That’s it. You can start offering specials immediately. In its simplest form a brand like Chili’s can reward customers by offering free chips and salsa just for checking in. But businesses can be far more creative. The person who checks in most frequently is designated “the mayor.” Tasti D-Lite ice cream shops show photographs of the mayor on digital displays. Westfield shopping malls reserve a parking stall for the mayor and Baltimore restaurant Miss Shirley’s lets the mayor cut to the front of the line.
Morris: What are the major advantages, once having registered?
Gallo: Users can save money and get rewarded for their loyalty by businesses that are actively promoting themselves on the foursquare platform. But many users simply love the game of being named “the mayor” of a place or winning badges (there are about 160 virtual badges that people can get such as the “Bender” badge for checking in four nights in a row or the “swarm” badge earned when more than 50 people are checked in to a place at the same time).
Morris: In the book, you provide more than 50 mini-case studies that involve many of the world’s largest, most complex organizations. However, you also suggest that foursquare can also be of substantial to almost any  to any company, whatever its size and nature may be. Please explain.
Gallo: It’s free. That means major brands can use it like Starbucks, McDonald’s, TGI Friday’s, Bravo, and many others. But any small business can use it as well. In fact, since its’ free and people are already on the platform, it offers a unique strategic advantage for small business owners. I’m not sure why a business wouldn’t at least try foursquare. It’s a free and simple way to get started in the mobile revolution. Also, foursquare offers incredibly robust data for businesses. You can see who is checking in, what time of day, male/female, etc. The merchant platform (dashboard) is information that would be difficult to get anywhere else. Again, it’s free.
Morris: Your book is not an operations manual for foursquare. Rather, your focus is on how and why seven “innovative ways” can attract and then sustain significant customer involvement. By which process – and by whom – were these “ways” identified?
Gallo: Good old-fashioned boots on the ground journalism. After you speak to the founders and more than 50 companies around the world, you see a pattern. It’s not a “how to” manual because the how-to takes up about a page. Visit foursquare.com, sign up, download the free app to your smartphone and get started. That’s the how-to. I find stories of business success far more interesting.
Morris: With which of the seven initiatives do most companies seem to have the greatest difficulty? Why?
Gallo: Having fun and engagement. I saw a major department store brand recently join foursquare and they’re pushing the same old coupons they promote in the Sunday newspaper. Boring. And people don’t want their mobile phones to be turned into coupon pushers. You must be creative and involve your customers. For example, visit the Bryan Park Grill in New York that is built in an aviary. Take a photo of a bird, show it to the bartender, and get a free dessert or drink. That’s fun. Check in to a Walgreens during flu season and the store will donate a voucher for a free flu shot to a person in need. That’s creative.
Morris: To what extent is foursquare global? What are the economic implications of that for those who have become involved?
Gallo: Foursquare is available in about half a dozen languages but it is used all over the world. This summer I visited Japan, Germany, Malta and Vienna. I found foursquare being used actively by businesses and users everywhere I went. It’s a global phenomenon.
Morris: Thus far, foursquare’s growth (i.e. registrations, usage, and market penetration) has been extraordinary, perhaps unprecedented. Why?
Gallo: It puts the social in social media. People love to check in and share their location with friends. But foursquare takes it one step further and adds the gaming element to the mix. People love games and they really, really love being the “mayor.” Even virtual recognition is a big deal!
Morris: To what extent (if any) is that growth dependent on the growth of smartphone sales?
Gallo: Foursquare is a smartphone app. It doesn’t make a lot of sense to “check in” on your laptop. It’s not an engaging. The explosion of smartphone use around the world has led to an explosion in the use of foursquare. If the iPhone hadn’t changed everything in 2007, we wouldn’t be talking about foursquare.
Morris: In your opinion, what (if any) could be a barrier to foursquare’s growth in months and years to come?
Gallo: Businesses need to get more involved and I know that foursquare business development is actively working on this. The more people who are rewarded for the loyalty, the more the platform will grow and everyone benefits. At foursquare, they are a smart group of people. They are constantly working at evolving the platform into a tool that not only allows you to check in but actually recommends what to do based on your checkins, your friends’ checkins, and other data.
Morris: Also in your opinion, what will be foursquare’s single greatest opportunity within (let’s say) the next 3-5 years?
Gallo: It’s going to get so smart that it will recommend places to go and things to do and push it to you automatically, without having to check in. It gets smarter every time you use it.
Morris: Let’s say someone reads your book and registers her or his company with foursquare. Next steps? Any do’s and don’ts to keep in mind?
Gallo: Visit foursquare.com and use it as a personal user before engaging as a business. See how other businesses are using it. Check in to a bunch of places. Use the “explore” tool to see what type of recommendations it offers. See how people leave tips and photos. Then you can claim your venue and get started as a power business!
Morris: After reading the book, a thought occurred to me: with appropriate modifications, of course, foursquare could also provide its services and benefits as a cable channel. Include visits to specific locations, as does The Food Channel. What do you think?
Gallo: Haha. Nice idea.  I think the team has its hands full but I’ll pass along the recommendation.
Morris: It also occurred to me that adding the foursquare application would provide a powerful incentive and impetus to business leaders to improve customer service at all levels and in all areas of current operations. Better yet, its capabilities and potentialities could guide and inform those change initiatives. Your own thoughts about all this?
Gallo: Foursquare improves customer service by adding a customer experience to the retail experience. By “checking in,” uses can now engage and have conversations with businesses in ways that where never possible. I checked in to a lobby of a hotel and, since my foursquare is connected to Twitter and Facebook, I got a response from the hotel on Twitter. They thanked me for checking in and offered a discount at the bar. Via twitter. Successful companies are using a combination of social media to engage their users — Twitter, Facebook, and now foursquare.
Morris: In Chapter 15, you identify and discuss ten pitfalls to avoid. Which of them seems to create the most serious problems and cause the most damaging consequences? Why?
Gallo: No employee training. I can’t tell you how many companies start a foursquare special (or other social media promotion) without bothering to tell their employees about it. Look, if you have terrible training and horrendous customer service, don’t sign up for a foursquare. Why would you invite even more people to experience your terrible customer service? Fix your customer service before joining foursquare. Please!
Morris: How best to avoid or recover from that pitfall?
Gallo: Chili’s has 80,000 servers and they all know about the foursquare special. It simply has a promo code at the bottom of the special for its servers. If you have fewer employees, and most of us do, there’s a simple fix. Tell people about your new promotions and show them how it’s used. 

Morris: You include an interview of Dennis Crowley, CEO and co-founder of foursquare, in the final chapter. Of all of his responses, which do you think will be of greatest interest and value to those who are about to become associated with foursquare? Please explain.
Gallo: I like when Dennis Crowley said, “Our vision hasn’t changed. We make tools that make the world easer for people to explore. Nobody has done what we’re trying to do. It was groundbreaking two years ago to be able to follow your friends. Now we want you to be able to stand anywhere on the planet, open your phone, and foursquare will tell you something to do.” If you start with a vision such as “make the world easier to explore,” you are free to create some very magical tools that we can’t yet imagine.
Morris: Today’s newspaper wraps tomorrow’s fish or lines the floor of a birdcage. Fast-start companies such as foursquare must constantly innovate as well as re-energize themselves or, like a shooting star, they will soon fall from sight. In your opinion, why will foursquare avoid that fate? Indeed, why do you think that it will continue to thrive in years to come?
Gallo: Well, they are innovative and are always adding new and exciting features. People are getting more comfortable with check in services (40 percent of teenagers use location based services) so that will help. Also, some major brands such as RadioShack and Tasti D-lite are finding very real ROI. That news will spread. RadioShack finds that foursquare users who unlock specials spend 3.5 times as much as the average customer.
Morris: Here’s a follow-up question. To what extent will foursquare’s own customers help to ensure the company’s on-going success?
Gallo: The followers are fanatical and I say that in a good way. There are more than one hundred user groups around the world. Foursquare even has ambassadors, non-paid fans who are signing up companies all because they want to!
Morris: Which question had you hoped to be asked during this interview — but weren’t — and what is your response to it?
Gallo: “Which case study most inspired you?” I met a restaurant owner named Joe Sorge who owns AJ Bombers in Milwaukee. The restaurant was facing tough times in 2008 so Joe locked himself in an office for six months and learned social media. He started with Twitter and Facebook, then added foursquare in 2009. He threw foursquare-themed parties and offered special promotions to loyal customers. Joe said that in 18 months, he earned more buzz in the community than his nearest competitor had generated in the previous ten years. Now [begin italics] that [end italics] ‘s powerful!
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Carmine Gallo cordially invites you to check out the resources at this website.