sexta-feira, 21 de outubro de 2011

Speak to Win


Did you know that your ability to communicate effectively with others will do more to make you successful than any other skill that you can develop?

Nearly 85 percent of what you accomplish in your career and in your personal life will be determined by how well you can get your message across, how capable you are of inspiring other people to take action on your ideas and recommendations.

Once you’re able to master the skill of powerful communication, you’ll be living a life full of unlimited happiness. Imagine being able to express yourself openly and honestly to the degree where others are influenced to do something because of what you have to say and HOW you say it.

Even if you are limited in education, experience or intelligence, being able to communicate effectively with others is the most powerful, un-limiting success tool you could ever have.

Nearly 99 percent of all of the difficulties between human beings, and within organizations are caused by breakdowns in the communication process. Either people do not say what they mean clearly enough, or other people do not receive the message that was sent in the form in which it was intended.

The good news is that effective communication is a learned skill.




THE THREE ELEMENTS OF DIRECT COMMUNICATION
According to Albert Mehrabian of UCLA, there are three elements in any direct, face-to-face communication. They are the elements of words, tone of voice and body language.
  1. The Elements of Words- Words only account for 7 % of any message. For an effective communication to take place, of course, all three parts of the message must be congruent and consistent with each other. If there isn’t any congruency, the receiver will be confused and will have a tendency to accept the predominant form of communication rather than simply the literal meaning or words.
  2. Emphasis and Tone- The emphasis and tone have the power to completely change the message that is being communicated. Often, you will say something to a person and they may become offended. When you express that the words you used were intended to be inoffensive, the other person will tell you that it was your tone of voice that was the issue.
  3. Body Language- You can dramatically increase the effect of your communications by leaning toward the speaker or shifting your weight forward onto the balls of your feet. If you can face the person directly and give them direct eye contact, combined with fully-focused attention, you double the impact of what you’re saying.

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